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Google Classroom Support

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Here are a few hints and tips for access and usage of Google Classroom while we use our remote learning platform.

How do I access Google Classroom?

If you do not know or have misplaced your account details simply send an email to and we'll send back the details you need.

Please remember to include the following:

  1. Child's First & Surname
  2. Child's Class

Go to

When asked for an email or phone number type in the school provided email address

Click Next

When asked for a password type in the school provided password

Click Next

If this is your first time using Google Classroom, you'll be asked to firstly read and accept Google's agreement, then to choose "I'm a Student"

You're in!


Remember, even though the usernames for the accounts look like email addresses, we have not activated the feature to allow inboxes, so sending emails to the addresses won't go anywhere.

Things to remember when using Google Classroom

Some teachers will have a select or direct way that they would like you to join their Meet session for live sessions. If you choose to join another way you may find yourself denied access or kicked out by the teacher.

Any questions about this please ask the teacher.

If a teacher is presenting their screen, they cannot see the children or read any chat messages if they need help!

If a teacher is teaching, they cannot read technical email queries at the "AskYear" email address so won't be able to help!


"My computer is getting very hot using Google Classroom, is that normal?"

Unfortunately, yes that's normal. Google Chrome, the browser that we're all using with Google Classroom is a very demanding bit of software, and uses as much of the computer's resources as it can, so they get hot very quickly.
We recommend that if you find your computer is getting hot, maybe when you take a lunch break away from the computer, you turn it off so it can cool.

"I'm being asked for a Class Code"

If you're logged in with your school provided Google Classroom account you will not need to enter a Class Code, the system will automatically allocate it to the correct class.

Check that you're trying to access through the school provided account, not a personal one.

If this is the first time the account has been used it does need a moment to figure out which class it belongs to, log off give it a few minutes and log back in.

"It says the password I've been given to too long?"

The password we've provided for you is the correct length, the system that generates the accounts to be used with Google Classroom makes it so that they're ready to use.

If you get a message saying the password is too long, you're not actually using the account we've provided for you, you're actually trying to create a personal one.

Unfortunately, we've setup our Google Classroom so that you are only able to access it with the school issued accounts.

I get an error message saying "We are sorry but you do not have access to Classroom"

This is actually a very simple one and usually happens when trying to use the Google Classroom app on a tablet or mobile device.

Google has an added layer of security and requires that the device you're accessing Google Classroom on has a password/passcode.

This password/passcode can be as simple as 1234 but it needs to be there for access to Google Classroom.

"How do I make it so that I can see the teacher better rather than everyone in the Meet?"

When you're looking at the meet on a computer, in the bottom right of the screen you should see three dots (move the mouse to the bottom right if you see nothing there).

One of the options in this menu should be layout and you'll have a few options to play with.
Auto - Allow Meet to choose the layout for you.
Tiled - When there is no presentation, this layout shows a grid view of equal-sized images. When there is a presentation, the presentation is shown in a larger format with speakers shown alongside it.

Spotlight - Full-screen layout with the option to display the presentation, active speaker, or participant you pin. When you pin a participant or presentation, they’re always visible.

Sidebar - One main image of a participant or the presentation. The images of other meeting participants are on the side.